Frequently Asked Questions
Everything you need to know about your MoonBrew style journey.
What is the typical shipping timeframe?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take 10-15 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I find my perfect size?
Each product page includes a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At MoonBrew, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.